Customer Complaint
A customer visited our workshop with an Omega Seamaster Co-Axial that had not been serviced for over six years.
The customer noticed several performance issues during daily wear:
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The watch was gaining approximately 18 seconds per day.
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The crown felt unusually stiff while winding.
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The power reserve lasted significantly less than expected.
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The seconds hand occasionally hesitated after setting the time.
Although the watch remained operational, these symptoms indicated that internal maintenance was overdue.
Diagnostic Inspection
Our experienced watchmakers performed a complete diagnostic assessment before beginning any repair work.
The inspection revealed:
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Lubricants inside the movement had dried considerably.
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Dust particles were present within the movement.
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The mainspring showed signs of wear.
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Water-resistant seals had hardened due to age.
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The balance amplitude was below the recommended operating range.
No corrosion or major component damage was found, allowing the original movement to be fully restored.
Complete Service Procedure
To restore the watch to optimal performance, a full mechanical overhaul was carried out.
The service included:
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Complete disassembly of the movement
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Ultrasonic cleaning of every movement component
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Replacement of all case gaskets
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Fresh lubrication using professional-grade oils
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Precision timing adjustment in multiple positions
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Cleaning and refinishing of the case and bracelet
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Water resistance pressure testing
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Final quality control inspection
Every stage was completed using professional watchmaking equipment to ensure reliable long-term performance.
Final Performance Results
After servicing, the movement was regulated and tested continuously over several days.
The results showed:
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Stable daily accuracy within manufacturer specifications
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Increased movement amplitude
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Smooth crown operation
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Restored power reserve
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Successful water resistance test
The customer was pleased with the improved winding feel, smoother operation, and significantly better timekeeping.
Why Mechanical Watches Need Routine Servicing
Mechanical watches operate continuously through hundreds of precision components.
As lubricants naturally age, friction gradually increases, affecting accuracy and accelerating component wear.
Routine servicing every 3 to 5 years helps ensure:
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Consistent timekeeping accuracy
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Reliable automatic winding
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Healthy movement lubrication
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Proper water resistance
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Long-term durability and value retention
Professional maintenance not only restores performance but also helps prevent costly repairs in the future.
Our Professional Services
Hong Shing Watch Repair Centre provides professional watch repair and maintenance services for a wide range of luxury timepieces. Our experienced watchmakers are committed to delivering reliable workmanship and exceptional customer service.
Our Services
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Luxury Watch Repair
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Complete Mechanical Watch Overhaul
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Precision Timing Adjustment
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Water Resistance Testing
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Movement Cleaning & Lubrication
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Bracelet Refinishing
Address
#03-04, Ocean Financial Centre
10 Collyer Quay
Singapore 049315
Website
https://ptwatchservice.com/pages/contact
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